Human Factors in Increasing Real-Time Cyber/Physical Complexity

This online tutorial will be presented in two separate live sessions, and recordings will be available after each live event. Scroll down for session agendas and registration.

Session 1: July 31, 3PM – 4:20PM EDT
(Registration deadline: July 30, EOB EDT)
   Session 2: August 2nd, 3PM – 4:20PM EDT
(Registration deadline: August 1st, EOB EDT)

Who Should Attend:
Individuals who work in grid operations and planning, researchers looking at resiliency, interdiction modeling, and complex sociotechnical systems interactions

Tutorial Overview:

The majority of major system disturbances have incorporated components of failures not in the technological, but human realm. Real-time critical infrastructure operations rely on humans to be able to rapidly and effectively synthesize, comprehend, and take action on data, but in a “big data” world, the signal to noise ratio continues to increase towards noise, and systems that work “well enough” in normal operations now fail as the overtaxed human capacity for short term memory, information processing, and long-range thinking declines in emergency situations. Add trouble in organizational culture (especially the fears around being fired), and these issues continue to exacerbate. This course covers applying human factors engineering and resiliency engineering principles to ensure that critical infrastructures work well in increasingly complex operational environments

The online tutorials will cover the following topics:
Session 1

  • Human Factors and Human Performance 101
  • Quality, Safety, Reliability, Resiliency, Robustness and Antifragility.
  • Human performance changes under stress.
  • Visual System function and optimization
  • Situational awareness and optimization

Session 2

  • Organizational Culture and Complex Sociotechnical Systems
  • Culture
  • High Reliability Organizational Model
  • Just Culture Model
  • Neuroscience behind organizational culture
  • Fatigue, stress, and blackstart restoration

Session price varies based upon IEEE membership. The course will run in two 80-minute sessions via Webex. Registration for each session via the IEEE Smart GridResource Center is required.

About the Presenter

Dr. Michael E. Legat

Dr. Michael E. Legatt is the CEO and founder of ResilientGrid, Inc., whose mission is to grow resilient infrastructures by optimizing the human side of the infrastructure management. Dr. Legatt has been a programmer for over 20 years, and worked in the energy, financial, medical, neuroscience research and educational sectors. He has a Ph.D. in Clinical Health Psychology/Neuropsychology, a Ph.D. in Energy Systems Engineering, and is a Certified Performance Technologist.

Prior to founding ResilientGrid, Dr. Legatt spent ten years as the principal human factors engineer for the Electric Reliability Council of Texas (ERCOT), where his development of the Macomber Map® has been helping ERCOT operators for over ten years, and Southwest Power Pool operators for over three years, to maintain situational awareness in a variety of grid conditions, in training, simulations, and real-time operations, including region's top records of wind integration (62% SPP, 54% ERCOT). Michael has presented at several industry and government events around the roles of organizational culture and the needs to focus on human-computer interaction within complex sociotechnical systems, and has contributed to several articles, research projects, and books on the subjcts.

Attendees will be eligible to purchase Continuing Education Credit (CEU).