Augmenting Situational Intelligence and Reducing Operator Stress During Storm Damage Assessment and Outage Restoration

Presented by: Jennifer Reeves, Senior Product Manager
GE’s Grid Solutions

For utility distribution operations center (DOC) personnel, a new type of intelligence called “situational intelligence” (SI) is emerging. The industry’s definition continues to evolve, but in general terms, SI can be defined as getting the right information to the right person at the right time, to support situationally intelligent decisions and actions. Big data and analytics software cannot give “intelligence” to an individual DOC operator. Too much information without the supporting expertise and process knowledge could lead to less effective decisions in the height of a storm.

This webinar - presented by Jennifer Reeves of GE's Grid Solutions - explores the eco-system of human behaviors, traits and supporting technological advances in the software user experience (UX) that will help utility companies foster a heightened level of situational intelligence in their DOC, resulting in better quality decision making and action taking at the height of a crisis.

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Jennifer Reeves

About the Speaker:

Jennifer Reeves, is currently a Senior Product Manager for outage and integrated damage assessment management solutions, as well as a user interface/user experience (UI/UX) modernization product strategy manager for GE’s Grid Solutions. She has a Bachelor of Science in Computer Science from the University of New Brunswick, Canada and a Master’s of Technology Management and Leadership from the University of Denver in Colorado, USA. She has over 24 years of experience in software implementations and solution delivery. Since joining GE in 1998, Jennifer has held various roles from implementation architect and project manager to delivery operations manager. She brings a passion for helping utilities increase situational intelligence in the distribution operations center to her latest role as Software Solution and UI/UX Product Manager.


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